Enhance-d reads your data from your Tidepool account rather than from the device itself, so whatever reaches Tidepool reaches Enhance-d. Nothing is installed on the device.
Once it is connected, Enhance-d receives glucose readings.
Connect Tidepool
- Open Enhance-d and go to Settings.
- Under Integrations, tap Manage integrations.
- Find Tidepool in the list and tap it.
- A screen appears headed Connect to Tidepool. Tap Continue.
- A browser window opens on Tidepool's own sign-in page. Sign in and allow the connection.
- You are returned to Enhance-d, which confirms Successfully connected to Tidepool.
Your data will not appear straight away. Give it a few minutes - the first sync has to be fetched before it can show up anywhere in the app.
Enhance-d never sees your Tidepool password - you type it on their site, not ours.
If it will not connect
- Check you are not at the free limit. In Manage integrations the banner reads "X of 3 Free integrations connected". At three, tapping a new one brings up an upgrade prompt rather than the connection, which can look like a failure. Disconnect one you no longer use, or upgrade.
- Make sure Enhance-d is up to date, then force-close it and open it again.
- Try once more. The connect step reaches out at the moment you tap it, so a dropped connection ends it early.
- If you are signed into more than one Tidepool account, sign out of Tidepool in your phone's browser first, so you are not authorising the wrong one.
Still stuck? Message us and say which phone you are on and how far you got. That tells us which half of the connection to look at.
Disconnecting
Go to Settings → Manage integrations, tap Tidepool, and disconnect. Data already in Enhance-d stays where it is; nothing new arrives after that.