Freestyle Libre Sync Issues

Same occurred since three days for me.

Now working for me - thanks!

The slight issue with reconnecting is that is the resync, which automatically occurs, has double counted insulin shots over the last 90days (ie it added new shots to the existing data base, assuming I was a new user).

API auth was working, but still no sync into enhance-d.

Elmar B did you try disconnecting and re-connecting the integration Elmar?

Ignacio Alonso can you try disconnecting the Freestyle Libre integration on the Enhance-d app, then re-adding the integration and seeing if it successfully connects? I can then check in the back end if we're seeing data correctly saving again

Henry Aspden Yes, that's the first thing I tried. And then had the same issue with the API as David Bieber I could finally reconnect the integration, but still no sync. No sync since... Any ideas??

Henry Aspden Tried it, but no change at all.

Elmar B Could you please give this alternative method a try and let us know if this resolves the issues? We're seeing sporadic success with different methods currently and are working with Abbott to investigate. https://support.enhance-d.com/en/articles/12554523-connecting-libre-alternative-method Thanks

Hi Ignacio Alonso Would you mind trying this alternative method? We’re having a bit of trouble with different approaches right now, and we’re collaborating with Abbott to figure it out. https://support.enhance-d.com/en/articles/12554523-connecting-libre-alternative-method Thanks!

that worked well. If it is interesting. I discovered some connections within the LibreLink Up Section within my Libre 3 app. The name of the connection indicated that it was that tryterra API which tried to connect via the LibreLink Up way.

Henry Aspden I tried the proposed alternative method and... IT WORKS!! Many thanks for your help!!!

Same here. Remove connection and reconnect is working but the sync won‘t start.

Hi guys, is this issue resolved for you now? We received word from Libre that the issue should be resolved. Thanks Henry

Hi Henry, it’s not resolved yet for me. Do I need to delete the connection and reconnect? Have delete history and requested resync, hopefully that will work.

We're continuing to work on this issue. The issue looks to have been caused by conflicts from an unplanned & unannounced API update from Freestyle Libre for their partner integrations. We're working hard to accommodate these changes and hope to have an update soon. Thank you for your patience & understanding.

It is not possible to set the integration with Libreview https://canny-assets.io/images/f7c8152ea2d5458b10374d8e2167912f.png

Hi everyone I'm reaching out with an important update about FreeStyle Libre data access inside Enhance-d. You may have recently experienced issues or interruptions with your Libre data syncing. After working closely with our integration partner, Terra, we’ve been informed that Abbott has temporarily blocked the technical connections required for Libre data to flow through their system. As a result, Terra has had to pause new Libre authentications, and the stability of the existing connection has been affected. To be completely transparent, this wasn’t a decision made by Enhance-d. It’s something that has happened upstream between Abbott and Terra, and unfortunately, it’s impacting active Libre users like you. The positive news We’ve already started working towards alternative approaches so that Libre users like you can continue benefiting from Enhance-d without relying solely on a single integration path. Although the current route is paused, this is driving us toward stronger, more reliable, and longer-term solutions for Libre connectivity. At the same time, Terra is actively pushing for a resolution, and we’re in daily contact with their leadership team. What’s next We’ll keep you updated as soon as we have clear timelines on a solution. Supporting you - and every member of the Enhance-d community - regardless of which CGM you use, is fundamental to our mission. Ensuring ongoing access for Libre users is our top priority right now. You can keep tabs on the progress of this issue here, and we’ll be posting regular updates. If you upvote this item, you’ll also receive email updates on any changes to it and any progress updates. If you have any questions or want to share how this affects you, feel free to comment here or email us at support@enhance-d.com, and I’ll make sure we respond directly. Thank you for your understanding and continued support,

Thanks Henry Aspden for the update. FYI I currently 1) import cgm data in the app via Apple health (via sweet dreams - libre link) 2) insulin shots are recorded in apple health via mySugr (nova pen sync) but I don’t believe the app is able to pick these injection from apple health. Maybe it possible to import these metrics from apple health? Obv this is not ideal since 1) libre link updates feel slow and 2) it’s a pain to double record insulin shots (libre app and mySugr). Anyhow might be of use/ wanted to share… Looking forward to hearing your progress.

Hi Henry, Whilst Enhance-d are working on a solution, do you have any suggestions on how I can utilise the app without a Libre integration available please? I'm UK based and the app was recommended to me by my local T1 clinic - and as someone who exercises a lot I'm excited to get set up and start to use Enhance-d. Thanks, Henry W

Hi everyone - thanks for your patience while we worked through the ongoing FreeStyle Libre access restrictions. As many of you know, Abbott introduced a block preventing some third-party apps from accessing Libre data, which temporarily removed the option to sync Libre directly inside Enhance-d. This restriction is still in place, and we’re continuing to monitor it closely. A reliable workaround is now available You can now bring your Libre data into Enhance-d again using Gluroo, which connects to FreeStyle Libre via LibreLinkUp. This provides a stable, working solution while Abbott’s access remains closed. How to connect Gluroo → Enhance-d: 1) Download Gluroo 2) In Gluroo, link your CGM via Settings → CGM (choose Libre via LibreLinkUp) Go to Settings → Gluroo Global Connect → Nightscout details 3) Connect Gluroo to Enhance-d Copy your URL + API Secret Token from the Gluroo Global Connect Nightscout settings page in the Nightscout App into the Gluroo integration page inside the Enhance-d app Android users: You can also connect Medtronic, CamAPS FX, and other systems using Settings → Gluroo Local Integrations inside the Gluroo app. What this means for you ✔ Libre syncing is now fully functional again when connected through Gluroo ✔ Your glucose data, trends, and activity overlays in Enhance-d will update as normal ✔ You do not need to wait for Abbott to re-enable third-party access to regain functionality What’s next We’re continuing to explore long-term, direct Libre solutions for Enhance-d. Once Abbott reopens third-party access - or an alternative compliant method becomes available - we’ll support it immediately and update this thread. If you run into any issues setting up Gluroo, please reach out to us at support@enhance-d.com - we’re happy to help. Thank you again for your patience and for your continued support of Enhance-d 💙

Hi! I have been using the new connectivity for the past few days, and it has been running smoothly without any issues. Many thanks for this excellent new development!

Henry Aspden Many thanks for the update! But, if I understand well, this means that we need to use Nightscout. I used Nightscout on my old days with the Dexcom G4 and don't really want to back to it. I guess I need to wait until Abbott removes the block. Many thanks for all your efforts!!

Ignacio Alonso no this is not the case, the Gluroo app provides an endpoin which matches the Nightscout format, so it creates it's own "Nightscout" API. But there is no need to set up a nightscout website etc. Data flows Libre Linkup --> Gluroo App --> Enhance-d App

Zsolt E Fab, this also works much quicker than the Direct API connection too we have noticed with only ~5-minute delays in data in our testing.

Henry Aspden

Many thanks. After a lot of learning ( haven’t used link up before) I’ve finally got it all synced and Enhance-d is working again. Thank you so much