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CompleteIntegrations - Bugs
Data sync issue
Using nightscout and Medtronic system - the CGM data from my activities often takes ages to come to activities, if it comes at all. All the data is viewable on the desktop dashboard straight away but not on the app for some reason. Example image from run this morning:
though saying that - the data on the desktop dashboard seems to be made up....? see images https://jgqrfueonfdlkgkgwrcp.supabase.co/storage/v1/object/public/content-images/imported/b6d87de08346466be9de532fa6b7b325.png https://jgqrfueonfdlkgkgwrcp.supabase.co/storage/v1/object/public/content-images/imported/6de25d53af394c5cdd4bcffbc6b658f0.jpg
Tom Higham: Are you using the Guardian Monitor uploader by any chance? If so there is a bug in that app the the developer is working on it which causes data to be incorrectly uploaded to nightscout databases not accounting for the user's local timezone. So your data in Enhance-d is 1 hour delayed as you're in a +1 Timezone. Nightscout front end can compensate for this as it uses frontend timezone conversion whilst we use uploader relative times so that they're the same irrespective of which timezone you're viewing from. This feature allows doctors or other users in other timezones to view your data in your relative timezone, not theirs so that it's in context.
I Am yes, though I’m still confused why it attaches some data on the dashboard (albeit the wrong data!), but nothing in the app?
Tom Higham: there is currently a delay in the processing of CGM data to activities if the data arrived before the activity is saved. We're working on a resolution at the moment.
Henry Aspden thanks - i think it's null and void for me atm, because if and when it does come through, the Guardian Monitor issue on a different ticket means it's for the wrong time period
Tom Higham you can keep an eye on the progress of that at https://support.enhance-d.com/feedback/guardian-monitor-to-nightscout-issue Unfortunatly as the issue is with a 3rd party uploader to a 3rd party source we can't do much to correct for it at the moment, as it only affects a small group of Nightscout users. The developer assures me he will resolve it soon however.
Henry Aspden thanks yep - will try to - check to see if canny can notify but can't figure a way. anyway, fingers crossed for that or a medtronic integration in the not too distant future.
Tom Higham: if you upvote it you will get notifications
Good news. This issue was resolved as part of our V1.0.1 - Build 76 release. Check your inbox for instructions on how to update to the latest release. Enjoy :)