Where your subscription lives
If you subscribed inside the Enhance-d mobile app, your subscription is held by Apple or Google, not by us. They take the payment and they hold the billing relationship, which means they are the only ones who can stop it.
So we cannot cancel a subscription for you, and neither can we see a card or charge you again once you have cancelled. It takes about a minute to do yourself, and you keep your access until the end of the period you have already paid for.
On iPhone or iPad
- Open Settings on your device.
- Tap your name at the top of the screen, then tap Subscriptions.
- Tap Enhance-d in the list.
- Tap Cancel Subscription and confirm.
You can also get there through the App Store app: tap your profile picture in the top right, then Subscriptions.
If there is no Cancel button, the subscription has already been cancelled and will not renew.
On Android
- Open the Google Play Store app.
- Tap your profile icon in the top right, then Payments & subscriptions, then Subscriptions.
- Tap Enhance-d in the list.
- Tap Cancel subscription and follow the steps.
You can do the same in a browser at play.google.com/store/account/subscriptions.
What happens after you cancel
- You keep everything until the period you have paid for runs out. Cancelling stops the next renewal; it is not a refund of the current one.
- Deleting the app does not cancel anything. This one catches people out. If you remove the app without cancelling, the subscription carries on renewing.
- Your account and your history stay where they are. Cancelling stops the payment, it does not delete your data.
Refunds
Because Apple and Google took the payment, they also handle refunds.
- Apple: request one at reportaproblem.apple.com.
- Google Play: use Google's refund request form.
We cannot issue a refund for a store purchase ourselves, but if something went wrong at our end, message us and we will help you make the case.
Cannot find the subscription?
If it is not in either store, check whether you subscribed with a different Apple Account or Google account from the one you are signed into now - that is the usual reason it seems to have vanished.
If you still cannot find it, or you think you subscribed some other way, message us with the email address on your Enhance-d account and we will look it up for you.
Need Help?
If you get stuck at any point, drop us a message and we'll be happy to help.